About Dialectica Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions. Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace. We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making. For more information, visit dialecticanet.com About the Tech Team Technology powers everything we do at Dialectica – from communicating with clients and finding the most relevant expert profiles in just a few minutes to indexing and categorizing thousands of pieces of information every day. To do so, we have built our own proprietary web application that automates and optimizes the delivery of our market leading services. To date, the team consists of 90+ people across Software Engineering, Product & Design, TechOps, and is expected to grow further in 2025. Being part of Dialectica’s Technology Team you will have the opportunity to develop innovative tech products that meet the needs of our internal and external clients. Through cross-functional collaboration, iterative development, and data-driven decision-making, the team ensures Dialectica stays ahead of market trends and delivers measurable business value. Technologies we use: About the role We are looking for an IT & Technology Operations Manager that will ensure the proper operations and business continuity for Dialectica as well as full adherence to the security requirements. You are expected to have a hands-on approach and be able to deliver solutions from start-to-end along with your team while respecting priorities and timelines, ensuring that Dialectica retains a consistently high level of operational excellence and customer experience. You should fit well into an organization where all members take collective responsibility for team successes/failures and you strongly believe that developing team members' level-up is profoundly beneficial to the team's and company’s success. What you will do - Manage and mentor the IT team. - Maintain networks, servers, and technology tools. - Upgrade, install, and configure new hardware and software to meet company objectives. - Troubleshoot issues and outages, for internal and external services - Implement & follow security protocols and procedures to prevent potential threats. - Managing user account creation and performing access control management. - Documenting processes to internal Confluence or Wiki’s, as well as backing up and archiving data. - Build an internal documentation wiki with technical documentation, manuals and IT policies - Keeping up to date with advancements and best practices in IT administration - Collaborate closely with product and engineering teams to ensure operational stability and optimal user experience. - Manage delivery line incidents based on demand, priorities, and resources. - Participate in Agile projects as needed - Act as a liaison between technology and business teams, communicating technical information in a clear and effective manner. - Support the implementation and integration of different tools and platforms based on the company’s needs. - Conduct QA testing in collaboration with the Product Operations team as needed. - Cooperate with the product team in order to satisfy requests where requirements overlap. What we are looking for - At least five years in a similar role as an IT Manager experience with involvement in System Administration, Network Administration and Technology Operations. - Bachelor’s degree in Information Technology systems engineering or any related Technology field; Post graduate degree is a plus. - Fluency in English, both verbal and written (additional language an asset). - Demonstrated experience with Office Management and Support activities. - In-depth knowledge in Google Work Space & Google services, IT systems, networks, Atlassian products Jira & Confluence, Mobile Device Management and related technologies. - Strong understanding of IT best practices and system security principles. - Exceptional leadership, organizational, and time management abilities. - Proven Resourcefulness and problem-solving skills. - Excellent interpersonal and communication skills. - Knowledge of system security (e.g. intrusion detection systems) and databackup/recovery procedures is a plus. - Relevant professional certifications will be considered a plus. - Competitive base salary with additional performance incentives - Coverage under the company’s collective health insurance plan - Learning and development opportunities (e.g. onboarding, Mini-MBA, on-the-job training, Udemy courses and many others!) - Extra personal/flex days and paid volunteer days a year for your favorite cause - Company sponsored team-bonding events - Weekly health & wellness activities (e.g. basketball, football, yoga, running), gym discounts, healthy breakfast, snacks and beverages - Entrepreneurial culture and amazing coworkers! Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.