Position Description: Serve as the primary point of contact for PrestigePEO clients. Manage day-to-day Human Resources activities for clients and worksite employees. Provide consultation, guidance, and problem resolution within assigned client portfolio. Roles & Responsibilities: - Serve as the primary contact for clients’ human resources needs, e nsuring compliance with all applicable federal, state, and local laws. - Provide account management for clients as it relates to Prestige services. - Oversee other dedicated client resources to ensure coordinated service delivery. - Develop and maintain effective business relationships with clients and brokers. - Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs. - Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination. - Manage employee handbook creation, facilitate training initiatives, and support development of clients’ policies and procedures. - Learn and develop competence with all technology applications and other tools necessary to perform the role. - Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients. - Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers’ Compensation/Risk, Tax, and others. - Ensure a smooth onboarding experience for new clients and newly hired worksite employees. - Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices. - Attend HR meetings and participate in HR educational workshops. - Participate in special projects within the HR Client Services department. - Other duties as assigned. - May need to travel to clients. Experience & Qualifications : - PHR or SHRM-CP certification preferred. - Minimum three years of HR Generalist or related experience. - Previous PEO industry and/or client service delivery experience preferred. - B achelor’s degree (business administration or human resources) preferred. - Broad knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support. - Multi-state compliance experience preferred. Specific Skills Needed: - Bilingual English/Spanish required - Salesforce - Prism - Problem solve - Public speaking and presentation skills. - Excellent verbal and written communication skills. - Detail oriented with ability to multi-task and prioritize deliverables. - Adept at learning new technology. Salary range based on experience $80,000 - $95,000 #J-18808-Ljbffr