**Job Title:** Technical Support Professional At our organization, we are seeking a skilled professional to join our team. This role will be responsible for providing technical support and troubleshooting services for customers. Main Responsibilities: - Provide technical assistance and resolve issues for customers - Deploy, configure, and operate advanced communication solutions - Perform day-to-day operational tasks related to these solutions - Troubleshoot integration issues between systems Required Skills and Qualifications: - Strong expertise in network platforms, particularly those utilizing Oracle ACME and Ribbon SBC technologies - Advanced knowledge of Oracle ACME Session Border Controller (SBC), Session Delivery Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC, and Ribbon Analytics Platform - Proficiency in deploying, configuring, upgrading, and operating complex communication solutions - Deep understanding of VoIP protocols (SIP, RTP, SRTP) What We Offer: - A hybrid work model and long-term contract opportunities - Pre-paid medical insurance - Connectivity bonus - Life insurance and funeral services - Dental insurance - Special occasion vouchers We encourage you to apply today and take the first step towards an exciting career with us.