Job description We're looking for a motivated and detail-oriented analyst to support customer experience reporting across surveys, complaint data, portal usage, and operational reporting across FSD. This role drives data-to-action by identifying friction points and helping improve how clients experience our products and services. Key Responsibilities: Own the end-to-end management of NPS data, including ingestion, cleanup, and reporting. Develop and maintain dashboards and reports on client satisfaction, operational KPIs, and MyExperian user behavior. Collaborate with teams across Product, Customer Experience, and Operations to surface actionable insights. Support continuous improvement by identifying gaps in reporting processes and recommending enhancements. Respond to ad hoc reporting requests with timely, accurate analysis. About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Experience and Skills 2–4 years in analytics, preferably CX or product. Intermediate SQL and Python skills. Power BI or Tableau proficiency. Strong attention to detail and a proactive, solution-oriented mindset. Ability to communicate findings clearly to both technical and non-technical audiences. Comfortable working independently and prioritizing across multiple workstreams. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We focus on what matters: DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... The list goes on. Experian's people-first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024, among others. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is part of Experian's DNA, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you require accommodation due to a disability or special need, please let us know early. #J-18808-Ljbffr