Job summary Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. Contributes to the overall success of the Employee IT Services ,IT&S; globally ensuring specific individual goals, plans, initiatives are executed, delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. Manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log; perform closure of logs; including following up with all affected departments and their associated users to ensure that problems are solved and the level of service did meet their expectation. Keep current on rapidly changing technological trends, self teach new technologies and maintaining an understanding of the division's desktop technology strategies meeting the departmental objectives. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk. Champions a high-performance environment and contributes to an inclusive work environment. Dimensions - Employee IT Services Support 45,000 employees - Canadian Wealth Management, USA and Canadian GBM, E.O - Multiple Active Directory User and Accounts Management. - Global Identity and Access Management Services Education - Access requests submitted to the incumbent are based on both operating systems as well as the application. As a result, the incumbent must have a good knowledge and familiarity with the operating systems environments and the various components and applications involved. - The incumbent must have an in-depth knowledge of the following: - Active Directory Users and Groups Policies and Functions - Application Operating Systems - Bank Security Policies - Office Automation Software - Network Topologies Working Conditions When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support. Location(s): Bogotá or Home-Office ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. Note: All postings in will remain live for a minimum of 5 days. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora