Great people make Schneider Electric a great company! Position: SaaS Customer Success Associate Location: Bogota, Colombia Are you looking for a new opportunity as a SaaS Customer Success Associate? We create connected technologies that reshape industries, transform cities, and enrich lives. Help us deliver solutions that ensure life is on everywhere, for everyone, at all times: Watch here . We are looking for people with a passion for success – at work and beyond. See what our people are saying about working at Schneider Electric: Watch here . Objective of the Role: The SaaS Customer Success Associate is responsible for measuring, managing, and communicating the overall experience of our cloud SaaS customers and partners as it relates to their journey from just before the sale, then through all phases of the LAER lifecycle (land, adopt, expand, renew). Offers with which the SaaS CSA will need to be familiar for onboarding and ensuring the highest customer satisfaction: EcoStruxure IT Expert and Ecostruxure IT Advisor Cloud. What would be some of your responsibilities? Understand and document customer’s primary challenges, goals, and definitions of success. Deliver basic training, configuration assistance, & best practices for purchased solutions. Coordinate/Partner with relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer). Perform Implementation & Configuration Services. Proactive Success Management with Key Accounts, Hold Regular Meetings to review, Open issues/tickets, New feature review & training. Discovery & Tracking against customer’s goals with our solutions. Also, Share Product Feedback with Product Management. Identify Opportunities to Migrate to Cloud (DCE to ITE, ITA On-Prem to ITA Cloud). Identify Opportunities for Services. Ensure that the NPS and CSAT scores are at the highest standards. Work closely with EcoStruxure IT LOB Overlay Teams, Regional Sales Teams, and relevant Software Service Delivery Teams. Collaborate with the NAM/LAM CSM and regional Data Center CSM to support customer needs. Align with our Product Management groups to deliver timely feedback on our solutions. Qualifications Do you have these key experiences and qualifications? Fluency in Spanish and English; Portuguese is a plus. Bachelor’s Degree. Minimum 2 years’ experience in Software Industry. Solution Selling / Consultative Selling skills. Customer-first and empathetic mindset. Understanding of complex business organizations of varying sizes, and their operating standards. Strong strategic thinking, initiative, and leadership skills. Ability to identify and work with key stakeholders needed to enact positive changes. Experience working with cross-functional, cross-cultural teams. Self-starter with a strong ability to identify new opportunities for improvement. Excellent written and verbal communication skills. Experience in Customer Success/Communication. Technical Knowledge of Schneider Electric’s Secure Power Business. SaaS & customer success experience. Knowledge of Customer Success as a function. A little about us... Schneider Electric At Schneider Electric, we want our employees to reflect the diversity of the communities in which we operate. We embrace people as they are, creating an inclusive culture where all forms of diversity are seen as a real value to the company. We embrace a high-performance culture by being direct, open, passionate, effective, and challenging the status quo. Satisfaction is not a guarantee, it is a life goal. Schneider Electric provides the platform for professional and personal fulfillment, through employee well-being; unique and diverse collaboration teams; challenging roles; and continuous growth of skills. We have a high-performing workforce of 160,000 people and thrive in more than 100 countries. From the simplest switches to the most complex operating systems, our technology, software, and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities, and enrich lives. You know us, let us get to know you! Apply today. It is Schneider Electric's policy to provide equal employment and promotion opportunities in the areas of recruitment, hiring, training, transfer, and promotion of all qualified individuals, regardless of race, religion, color, sex, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schedule: Full-time Req: 009AF0 #J-18808-Ljbffr