Location: Lorena neighborhood (by Viva Laureles), Office-based Positions Available: 2 Shifts Available: From 7:00am to 4:00pm (Monday-Friday) From 2:00pm to 11:00pm (Monday-Friday) Base Salary Range: $4,000,000 - $6,000,000 COP per month, based on experience and English proficiency Job Description: Join our technical team as a Production Support Engineer providing support for critical systems, ensuring optimal performance and availability. You will diagnose issues, execute established troubleshooting techniques, and collaborate with development and operations teams to enhance system reliability. Key Responsibilities: Provide 24/7 on call production support, recovery, monitoring of performance and availability for critical systems. Diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques Collaborate with development and operations teams to improve system reliability and performance, manage and troubleshoot messaging systems, and ensure reliable data flow and processing Contribute to QA testing activities, such as performing manual pre-deployment QA and creating automated tests to validate system functionality. Maintain and participate in documentation of incidents, resolutions, and runbook updates. Assist in system maintenance activities and coordinate upgrades as required Respond to alerts and incidents promptly, ensuring minimal service disruption Participate in shift handovers to ensure continuous service coverage Qualifications and Experience: English proficiency (B2 level required) - Must pass language assessment Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven Experience in a production support role, preferably in a DevOps environment. Strong troubleshooting and diagnostic skills with an understanding of system architecture. Familiarity with CI/CD tools (e.g., GitHub Actions), cloud platforms (e.g., AWS, Azure, Google Cloud), and containerization (e.g., Docker, Kubernetes). Proficient in using monitoring, alerting, and logging tools (e.g., Prometheus, Grafana, Sentry, ELK stack). Experience with scripting and automation (e.g., Python, Bash, Pulumi) to streamline processes. Knowledge of database management (PostgreSQL, microsoft SQL Redis) and basic networking concepts. Familiarity with version control systems (e.g., Git). Excellent communication skills and a team-oriented mindset. ·Strong attention to detail and a proactive approach to problem-solving. Ability to work fixed shifts and maintain consistent attendance Preferred Qualifications: Experience with manual QA and/or automated testing methodologies, tools, and frameworks Experience with ITIL or similar frameworks. Proficient in collaboration and project management tools such as ServiceNow, Asana, Notion, Slack, and Microsoft Teams. Additional Benefits: Comprehensive Colmedica Diamante Elite health insurance (100% employer-paid) All legally mandated Colombian benefits Paid Time Off beyond legal requirements Travel/Transportation stipend Education and professional development benefits Opportunities for career growth within the company Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TechPulse by 2x Sign in to set job alerts for “Support Engineer” roles. Continue with Google Continue with Google Continue with Google Continue with Google We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr