To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Our Services We're dedicated to delivering business solutions with AI and CRM. Leading with our core values, we help companies across every industry achieve growth and customer satisfaction. We empower individuals to drive performance and career development, charting new paths and improving the state of the world. If you believe in business as a platform for change and in companies doing well and doing good – you've come to the right place. Our Experience Services is a group of passionate professionals who build transformational experiences by turning human insights into business impact at scale. Welcome to Experience Design. Our mission is to deliver outstanding products and experiences to bring customers and companies together. Playing an integral part in our consulting division, the Experience Services team partner alongside Service, Sales, Marketing, IT, and Human Capital Management to create useful, usable and desirable experiences across all industry verticals to help clients unleash the full power of our platform. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Our approach is open and collaborative, and it's the key enabler for us to deliver innovative, ground-breaking work. As part of our Customer Success Group, our designers follow a consultant mindset including working with different colleagues across various projects, willingness to travel when required and understanding the value of building relationships with our clients. We are looking for a passionate and pragmatic Senior User Experience (UX) Designer who is eager to join a fun, collaborative and innovative team. Their role is to understand the business and end-user's needs in order to translate those needs into intuitive, transformational experiences, always considering our services as a platform. The Senior Experience Designer is a team player and assists with various Experience Design activities throughout a project lifecycle as a consultant for our clients. Responsibilities: - Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research - Prepare and facilitate a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews - Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey-maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate - Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually - Create prototypes that demonstrate experience concepts - Build and maintain strong working relationships with colleagues, clients, and key stakeholders - Respond positively and calmly to shifting priorities, demands, timeline and team's strategy - Participate as a contributor within an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers - Collaborate effectively with remote and/or international team members - Represent our vision and values by ensuring all necessary certifications and coursework is met, as it pertains to the Experience Design group requirements - Get to know our platform and demonstrate acumen in our benefits, differentiators, and value to customers - Explore the needs and specificities of different industries to design assertive solutions Preferred Requirements: - 5+ years knowledge and relevant experience in a design-related disciplines - Knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including visual design, user research, and engineering - Proficient in relevant software packages (Adobe Creative Suite, Figma or UX-related) - Creative problem-solver with the ability design for an existing platform - Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints - Passionate and enthusiastic about delivering design and user experience excellence - Excellent communication skills both verbal and written - Design consulting background - English as first language Nice to have Requirements: - Knowledge or experience using or designing for CRM software - Experience working across a variety of industries, including B2B and B2C Accommodations If you require assistance due to a disability, please submit a request via this Accommodations Request Form. Billing Statement We are committed to equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.