Philips Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Remote Service Engineer role at Philips Philips Bogota, D.C., Capital District, Colombia Join to apply for the Remote Service Engineer role at Philips Job Description The purpose of the Remote Service Engineer is to receive, understand, route and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received via multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to enable Remote resolution, or Diagnosis before dispatch to allow for First visit resolution. Job Title Remote Service Engineer Job Description The purpose of the Remote Service Engineer is to receive, understand, route and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received via multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to enable Remote resolution, or Diagnosis before dispatch to allow for First visit resolution. Your role: - Provides advanced first line Remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines. - Receives & registers requests or problems coming in from all media channels. - Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. - Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site. - Acts as escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken for resolution/troubleshooting during normal service delivery process steps. - Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up You're the right fit if: - incident resolution and Ticket management - Experience with RIS and PACS - Technical Skills on OS (windows Server 2008-2019) - Basic networking understanding (VLAN, Load Balancer, Switches) How We Work Together We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. - Learn more about our business. - Discover our rich and exciting history. - Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. Seniority level - Seniority level Entry level Employment type - Employment type Full-time Job function - Job function Engineering and Information Technology - Industries Hospitals and Health Care Referrals increase your chances of interviewing at Philips by 2x Sign in to set job alerts for “Service Engineer” roles. 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