Job Description: The role of a Senior Cash Application Associate involves overseeing the entire accounts receivable process, ensuring timely and accurate application of customer payments while driving improvements and efficiency. This position requires advanced Excel skills and deep financial expertise to support data analysis, reconciliation, and resolution of payment discrepancies in a strategic and efficient manner. Key Responsibilities: - Payment Application and Reconciliation: Ensure customer payments are applied correctly and within agreed timelines according to Service Level Agreements, maintaining a high level of accuracy in all transactions. - Advanced Data Analysis and Reporting: Conduct analysis of payment patterns, identifying trends, discrepancies, and improvement opportunities. Use advanced Excel skills to generate financial reports and performance metrics, providing actionable insights to leadership and the Credit and Collections teams. - Resolution of Complex Payment Discrepancies: Proactively resolve payment discrepancies by collaborating with local teams, Credit, Collections, and other stakeholders, proposing solutions, and addressing root causes to prevent recurrence. - Continuous Improvement: Lead process improvements within the team, suggesting changes to policies, workflows, and tools used by the team to increase operational efficiency. - Month-End Close Activities: Oversee and ensure the accurate and timely completion of month-end accounts receivable activities, ensuring compliance with internal requirements. - Performance Metrics Management: Monitor and report key performance indicators (KPIs) related to Accounts Receivable, ensuring that team goals and SLAs are met. Actively participate in monthly AR meetings to discuss performance, address challenges, and implement corrective actions as needed. - Mentoring: Mentor junior team members, providing guidance and training on AR processes, best practices, and technical skills. Foster a collaborative and high-performing team culture. - Stakeholder Engagement: Work closely with cross-functional teams such as Credit, Collections, Finance, and IT to ensure smooth operations and resolve any issues impacting payment processing. Required Skills and Qualifications: - Minimum of 3 years of experience in Accounts Receivable. - Working knowledge of the cash application process, ensuring accurate and timely application of customer payments. - Working knowledge of SAP is required for this role. - Working knowledge of US and LATAM regions, including understanding of regional payment behaviors, regulatory requirements, and cultural nuances. - Advanced proficiency in Microsoft Excel. - Working knowledge of Microsoft Outlook. - Previous experience in a Global Business Services (GBS) environment is desirable. Benefits: - Hybrid work model.