Overview: What's The Role The Senior Analyst – Commercial Operations is responsible for delivering data-driven insights to improve customer care effectiveness, sales performance, delivery & operational performance, and commercial outcomes. The role involves deep analysis of customer interactions, operational KPIs, and care initiatives to identify trends, gaps, and opportunities for improvement across touchpoints. Management of the business operations of a region and/or country. Management of internal and external strategic issues and opportunities. Management of business operations initiatives through business intelligence (Country management, Business operations efficiency, Business intelligence) Responsibilities: What You'll Do - Reporting & Dashboards: - Build and maintain reports and dashboards to track performance metrics for commercial and care teams. - Automate reporting processes to improve efficiency and reduce manual intervention. - Strong understanding of Salesforce - Customer Insights & Journey Analytics: - Conduct root cause analysis for customer pain points and drop-offs across care journeys. - Partner with CX and commercial teams to recommend improvements based on data insights. - Cross-functional Collaboration: - Work closely with Care Operations, Marketing, Product, Finance, and BI teams to align data initiatives with business goals. - Translate operational data into actionable insights for leadership and front-line teams. Qualifications: What You'll Need Education: - Bachelor’s degree in Business, Statistics, Engineering, Economics, or related field. - Master's degree is a plus. Experience: - 3–5 years of experience in analytics roles, preferably within telecom, customer operations, or commercial teams. - Proven track record in delivering actionable insights in a high-volume, service-oriented business. Technical Skills: - Advanced skills in SQL and Excel. - Experience with BI tools like Power BI - Knowledge of statistical analysis tools (Python, R, or SAS) is a plus. - Familiarity with customer care platforms (CRM, IVR, chatbot data) and telecom KPIs - Familiar with Salesforce Who We Are We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región Why Join Us Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws. #LI-KW1