Redefining Insurance Knowledge, One Innovation at a Time Our client, ProNavigator, is a trailblazing insurance technology company transforming how insurance organizations access and manage their most important knowledge . Trusted by over 125 insurance organizations, they deliver a cutting-edge platform that improves efficiency, enhances team satisfaction, and drives business growth. With a culture rooted in collaboration, creativity, and high performance, our client offers an environment where innovation thrives, ideas are valued, and every team member contributes to shaping the future of the insurance industry. Job Description As a Customer Success Coordinator , you will support Customer Success Managers in delivering client requirements through effective communication, content management, and project coordination. You will track progress, prepare reports, and ensure timely, high-quality deliverables that strengthen client relationships and drive successful outcomes. Job Overview Employment type: Indefinite term type contract Shift: Monday to Friday, 08:00 AM - 05:00 PM CST Work setup: Work from home / Remote Your Daily Tasks Client Support: Work closely with Customer Success Managers to address and fulfill client requirements, including content-related requests. Content Coordination: Assist in developing and managing client-facing content such as reports, training materials, and presentations. Meeting Management: Attend client meetings, take detailed notes, identify action items, and ensure follow-up on next steps. Reporting & Analytics: Develop and analyze reports to track client progress and outcomes. Use data to create actionable insights and recommendations. Project Coordination: Organize and coordinate client projects, ensuring all deliverables are met on time and to the client’s satisfaction. Communication: Serve as a point of contact for clients, handling inquiries and ensuring effective communication throughout the client lifecycle. Tool Utilization: Utilize tools such as Google Drive, Gmail, Asana, and other relevant platforms to manage tasks and collaborate with internal teams. Content Creation: Assist in creating engaging and informative materials, including marketing communications, product releases, and attractive reports. Requirements The Qualifications We Seek Minimum of 3 years of experience in a client-facing role within a B2B environment . Experience with content creation and management , including reports and training materials. Proficiency in analytics and data analysis , with the ability to produce actionable insights. Strong organizational and time-management skills with attention to detail. Excellent written and verbal communication skills. Ability to manage multiple tasks and projects simultaneously. Experience with Google Drive , Gmail , Asana , and other relevant tools. Benefits Exciting Perks Await! 5 days work week Weekends off Work from home arrangement 20 vacation days in total (5 extra leaves) Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra