Cost Center/Budget and/or Revenue Responsibility: NA Purpose & Overall Relevance for the Organization: adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such as logistic claims and invoice management tasks. The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects. Key Responsibilities: Claims management activities such as logistic claims and defect/used product, returns, pricing, compliance, auditing, vendor allowance, and advertising. Responsible for investigating, resolving, and reconciling an entire portfolio for the strategic accounts deductions for NAM. Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing. Manage customer relationships, which includes problem resolution and root cause analysis. Manage the relationships within customer service and sales as well as other stakeholders in the business. Identify improvement opportunities and support their implementation. Support ongoing projects for the implementation of technology solutions. Key Relationships: Credit Management Other Customer Service teams Sales Market Finance Knowledge, Skills and Abilities: Strong customer service orientation. High level of empathy and emotional intelligence. Experience with SAP. Experience with Salesforce.com. Experience in a Shared Service environment or similar. Ability to read, write and communicate in English in a business setting. Ability to pay close attention to detail and a high degree of customer orientation. Good problem-solving and analytical skills. Self-motivated and self-directed individual. Availability to travel for periods of 3 to 4 weeks. Requisite Education and Experience / Minimum Qualifications: University degree. 1-2 years working experience in providing customer support in the field of customer service, sales, or logistics. High level of customer orientation and communication. adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer. #J-18808-Ljbffr