**Job Overview:** This is a unique opportunity to join our team as a Senior Customer Experience Specialist. The successful candidate will be responsible for securing and growing recurring revenue and bookings for existing customers. **Responsibilities: 1. Apply Genesys best practices for recurring revenue management to secure and grow recurring revenue and bookings for existing customers. 2. Understand current risk, key stakeholders, potential for platform migration, account activity including license deals in process, and opportunity for expansion or revenue growth. 3. Articulate and sell value around Customer Success offerings and identify upsell opportunities for incremental growth through adoption of add-on service elements throughout the customer lifecycle. **Requirements:** - 5+ years of experience in driving renewals with predictability and delivering targeted gross retention rates in global technology organizations or equivalent sales experience. - Strong negotiation, presentation, and closing skills. - Motivated, driven, and results-oriented.