Job Title: Global IT Service Delivery Expert "> We are seeking a skilled and experienced professional to join our team as a Global IT Service Delivery Expert. In this role, you will be responsible for building strong relationships with designated clients, serving as the primary contact with customers, and supporting new business growth, change, and incident management. "> Key Responsibilities: "> "> - Build strong relationships with assigned clients and CNX business units; "> - Serve as the primary Concentrix IT contact for the client and internal business units; "> - Responsible for all client IT communications and conflict resolution; "> - Prime interface with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1); "> - Deliver incident reports to clients per SLAs; "> - Coordinate change management requests/approvals with client and CNX operations; "> - Analyze outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction; "> - Address client concerns in an efficient and timely manner; "> - Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions; "> - Partner with transition manager during new business implementations to facilitate smooth turnover to the ITSDM at