Join to apply for the Customer Service Operator role at UPS.Explore your next opportunity at a Fortune Global 500 company. Experience our innovative culture and work with talented teams that help you grow. We seek individuals with a passion for leadership and teamwork.Job DescriptionWe are looking for a precise, organized, and customer-oriented person for the role of Addetto/a al Customer Service in our logistics team. The candidate will serve as the main contact between customers and internal departments, managing orders, shipments, and requests to ensure efficient service and customer satisfaction.Main ResponsibilitiesManage communications with customers via phone, email, and other channels.Monitor orders and shipments to ensure timely delivery.Respond to customer inquiries and resolve issues.Enter orders and update data in company systems.Handle returns, complaints, and post-sale issues.Collaborate with the logistics team to optimize workflows and reduce delays.Work with the traffic office and transportation customer service to enhance customer experience and resolve interdepartmental issues.Maintain documentation related to shipments and customers.RequirementsHigh school diploma (a diploma or degree in logistics is a plus).At least 1 year of experience in customer service or logistics (preferred).Good knowledge of main IT tools (Office Suite, shipping software).Excellent communication, interpersonal skills, and proactivity.Problem-solving and customer-oriented mindset.Ability to work in a team.Intermediate knowledge of English.Experience in pharma and medical devices is a plus.Contract offered until December 31, 2025.Employment TypeFixed-term contract (duration determined).UPS commits to providing a workplace free of discrimination, harassment, and retaliation.Additional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: Truck Transportation #J-18808-Ljbffr