(Spanish & English C1) Customer Support Consultant (Colombia, remote) Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do: Provide exceptional customer support via phone calls, chats, and emails Build positive, long-lasting relationships with customers Maintain up-to-date knowledge of our client's products and services Communicate effectively with developers and other departments of various IT companies Meet team KPIs and apply customer happiness practices Work securely with sensitive customer information What you need to succeed: Excellent Spanish and English communication skills (at least C1, both written and spoken) Experience in customer service, especially via omnichannel support Analytical and research skills Positive, responsible attitude Personal laptop (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload) Bonus points: Experience with CRM systems Benefits and perks include: Fixed schedule: Monday to Friday, 4 PM - 12 AM Colombia time Remote work opportunity International, inclusive environment Compensation in USD Bonuses for referring friends Paid training and probation period Work-life balance and growth opportunities About us: SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we've expanded to 8 hubs globally, working with clients from over 30 countries in more than 60 languages. We foster a caring, inclusive, and positive work environment and welcome diverse backgrounds. Send your CV in English highlighting your skills! Visit us at www.supportyourapp.com . Note: We are an unbiased multinational company. Candidate assessment is not affected by race, gender, age, or other protected characteristics. #J-18808-Ljbffr