The more the healthcare system changes, the more certain values count. Like quality, patient-centered care, compassion, and a dedication to go the extra mile. As part of the Optum team, you will develop different skills in a variety of settings. You'll gain a deep sense of satisfaction knowing that you're helping to create a more efficient and effective healthcare system for all. The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas. Key Responsibilities: Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business. Provide high quality analyses to support evidence-based decision making. Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their business. Implement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategies. Be part of the annual budgeting exercise with the finance & business 2.5 years of experience in workforce analytics, planning, forecasting and/or workforce management with a large global call center (+500 HC) Experience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, moving averages, etc. Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts). Strong Excel skills Knowledge of third-party capacity planning tools Essential: Solid understanding of WFM fundamentals. Project management skills and ability to deliver organizational projects within timelines Careers with Optum. Here's the idea. We build an organization, around one big goal; to make the health system work better for everyone. So whether it's how we use the vast amount of health information that has been universally accumulated, or how we guide health or lifestyle decisions, or how we manage pharmaceutical benefits for millions of people, our first goal is to leap beyond the status quo and discover new ways to serve people. Optum, part of the UnitedHealth Group family of businesses, brings together the brightest minds and pioneering ideas about where the health system should go to achieve its greatest potential. Which for you means working in highly productive teams that tackle the most sophisticated problems that really matter. Optum, incredible ideas in an incredible company and a unique opportunity to do the best work of your life.SM Key words: WFM, Workforce, WFM, Data, Workforce Management, Reporting, Bilingual, BPO, Call Center, Bogota, Colombia. Requisitos: Idiomas: Ingles Disponibilidad para viajar: Si Disponibilidad para cambio de residencia: Si Jornada laboral: Tiempo Completo Tipo de Contratación: Contrato a termino indefinido Estudios Mínimos: Bachillerato / Educacion Media CONDICIONES DEL EMPLEO Jornada laboral:Tiempo Completo Tipo de empleo:Trabajo Fijo Salario:A convenir REQUERIMIENTOS Experiência Mínima:No especificado