Solution Consultant, Customer Experience (CX) Join to apply for the Solution Consultant, Customer Experience (CX) role at TeKnowledge Solution Consultant, Customer Experience (CX) Join to apply for the Solution Consultant, Customer Experience (CX) role at TeKnowledge Get AI-powered advice on this job and more exclusive features. Overview We're seeking a Solution Consultant, Customer Experience (CX) to join our team and drive the technical side of sales for AI-first CX solutions. This includes Conversational AI, MS Copilot, and the full spectrum of CX offerings—covering professional services, security, skilling, and support. As a key advisor, you will engage with clients to assess their CX challenges, showcase AI-driven solutions, and contribute to deal qualification, solution discovery, demos, proposals, and closing. Your expertise will help transform customer experience strategies, leveraging cutting-edge AI technologies to deliver exceptional value and a competitive advantage. Overview We're seeking a Solution Consultant, Customer Experience (CX) to join our team and drive the technical side of sales for AI-first CX solutions. This includes Conversational AI, MS Copilot, and the full spectrum of CX offerings—covering professional services, security, skilling, and support. As a key advisor, you will engage with clients to assess their CX challenges, showcase AI-driven solutions, and contribute to deal qualification, solution discovery, demos, proposals, and closing. Your expertise will help transform customer experience strategies, leveraging cutting-edge AI technologies to deliver exceptional value and a competitive advantage. At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers. You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world. Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world. Why You’ll Enjoy It Here Be Part of Something Big - A growing company where your contributions matter. Make an Immediate Impact - Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech - AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team - A culture built on trust, collaboration, and respect. We Care - Integrity, empathy, and purpose guide every decision. We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us. We Are TeKnowledge. Where People Lead and Tech Empowers. Responsibilities Engage with clients to assess their customer experience challenges and business objectives. Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches. Conduct product demonstrations, workshops, and presentations to showcase CX solutions. Collaborate with internal teams, including sales, product development, and customer success, to ensure seamless solution delivery. Provide strategic insights and recommendations to optimize customer journeys and improve retention rates. Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership. Support pre-sales activities by delivering technical expertise and responding to RFPs. Qualifications Proven experience in customer experience consulting, customer success, pre-sales, or related roles. Strong understanding of CX principles, customer journey mapping, and digital engagement solutions. Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools. Excellent communication, presentation, and relationship-building skills. Ability to translate technical concepts into business value for diverse audiences. Analytical mindset with problem-solving capabilities and attention to detail. Ability to work collaboratively in a fast-paced, customer-centric environment. Minimum 3 years of experience with Genesys AI-driven, cloud-based customer engagement solution required. Experience with Nice, Five9 or Sprinklr preferred. Knowledge of industry-specific CX challenges in sectors such as retail, financial services, healthcare, or technology. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting, Information Technology, and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TeKnowledge by 2x Sign in to set job alerts for “Solutions Consultant” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr