Get AI-powered advice on this job and more exclusive features. This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Full-Time Remote (U.S. Eastern Time Hours) About The Role We’re a fast-growing podcast studio producing branded B2B shows for corporate clients—and we’re hiring our first Customer Success Specialist . In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value. You’ll serve as the main point of contact, guiding clients through planning, production, and promotion. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited. What You’ll Do Onboard new clients with structured kickoff calls and milestone planning Coordinate episode production schedules, guest booking, and asset handoffs Manage timelines and automate task flows using tools like Zapier or Make Communicate clearly and proactively with clients and internal teams Monitor podcast metrics and surface insights to improve performance Troubleshoot issues quickly and keep delivery running smoothly Support renewals by consistently delivering a strong client experience What You Bring 3+ years managing client relationships in media, SaaS, or tech-enabled services Hands-on experience with automation tools (Zapier or Make is a must) Strong communication skills and confidence leading calls over Zoom Comfortable managing timelines, workflows, and CRM systems Calm, proactive, and highly organized Bonus: familiarity with podcast production or B2B marketing Why This Role Is Unique You’ll shape the customer success function at a high-growth studio You’ll work at the intersection of content, tech, and strategy You’ll help turn creative ideas into scalable systems that clients love Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Other Industries Operations Consulting Referrals increase your chances of interviewing at Growth Troops by 2x Get notified about new Customer Success Specialist jobs in Colombia . Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Customer Success Manager - LATAM (remote) Customer Support Specialist (Modification Team) Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Manager (Podcast Company) Customer Success Manager – LATAM (Remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Senior Customer Success Manager (Podcasts) Virtual Assistant - Customer Support & Administrative Coordinator Venezuela, Tolima, Colombia $3,600.00-$4,200.00 1 month ago Senior Customer Success Manager (Podcasts) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia 4 weeks ago Customer Success Manager - Remote Work | REF#284373 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr