At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Sales Enablement Job Sub Function: Customer Success Management Job Category: Professional All Job Posting Locations: Bogotá Distrito Capital, Colombia Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for Customer Insights & Experience Analyst to be in Bogotá, Colombia. Purpose: Johnson & Johnson Innovative is seeking a proactive and analytical Analyst to join our Customer Insights and Experience team, focusing on managing Field Force Performance (FFP). This critical role will enhance our understanding of customer interactions and optimize field operations to drive overall performance improvements. You will be responsible for: - Field Force Performance Management: Spearhead the development and optimization of FFP processes, ensuring alignment with customer needs and strategic business objectives. - Project Management: Lead and manage key projects related to Field Force Performance, from conception through execution, ensuring timely delivery and adherence to project scope and objectives. - Cross-Functional Collaboration: Partner with members of the Customer Insights and Experience team, the iSupport team, and other stakeholders to ensure that field force processes are integrated effectively and foster productive behaviors. - Training and Development: Provide training and resources to field teams on the significance of customer insights, ensuring these concepts are woven into everyday operations. - Continuous Improvement: Actively identify and pursue opportunities for process enhancements based on customer feedback, performance analytics, and industry benchmarks. Qualifications / Requirements: - Bachelor’s degree in Business, Marketing, Data Analytics, or a related field. - 3+ years of experience in roles centered on customer insights, analytics, or field operations, preferably within the healthcare or consumer goods sectors. - Experience managing processes and projects is essential. We're looking for someone to improve and centralize LATAM processes in areas related to sales force productivity. - Proven experience in project management, with the ability to lead initiatives, manage timelines, and coordinate with cross-functional teams. - Advance level in Spanish and English lenguaje. Also Portuguese language desirable - Proficient analytical skills and experience with data analysis tools (e.g., Excel, SQL, Tableau). - Exceptional collaboration skills, with a proven track record of working across teams to achieve shared objectives. - Ability to thrive in a dynamic, fast-paced environment, demonstrating adaptability and a commitment to continuous improvement. - Location: Bogotá, Colombia