Customer Success Onboarding Project Manager Join toapply for the Customer Success Onboarding Project Manager role at Odisea Cultura. Locations: Medellin, Colombia only (remote) Pleasenote: this position is ONLY open to people living, and able tolegally work in Medellin, Colombia. Come join us at Odisea Culturaand work with some of the most exciting start-ups in the US! Inthis role, you will work with an exciting startup using drones toprovide data analytics to construction teams to help them bettermanage their job sites. This is a great chance to work with acompany that is helping top land developers, home builders,contractors, and engineers in the US and Canada. The Role As webegin to build out a new Onboarding team for this client, we'relooking for an Onboarding Project Manager to work with existingcustomers to set up and launch their new Land Development Projects.Becoming a subject matter expert on the platform is paramount asthis position requires prompt, professional, and accurate Onboarding support. Note that this role is led by the VP of Customer Success. The ideal candidate is based in the Medellin areaof Colombia and is fluent in written and spoken English with aminimum proficiency ranking of C1 (C2 preferred). Responsibilities - Lead the onboarding process for existing clients, ensuring asmooth transition and setup of their Land Development projects inthe software platform. - Oversee the setup and launch of thecustomer's new projects, ensuring that we receive required files(Ground Control, Design files, etc.), implement project plans, ifneeded, and ensure the projects meet timelines and deliverables. -Follow up on technical requirements such as the control plan andcoordinate system information. Work closely with the client, theirsurveyor, and the GIS team to ensure we receive the correctinformation to launch the project. - Coordinate and/or facilitateformal customer discovery, technical and onboarding calls andresolve issues to ensure project timelines are met. - Work closelywith Operations and GIS teams on customer scheduling and issueswith scan data or files, including scheduling the initial GroundControl Point (GCP) placement and Flights. - Utilize severalplatforms to manage the overall project, including Vitally, Asana,and Airtable in addition to the platform. - Main contact with thecustomer's project team throughout to answer questions, facilitatecustomer requests, and troubleshoot issues. - Create and/ormaintain customer-level documentation (i.e. project plan andhandoff documents). - Maintain consistent communication with thecustomer on project status, including flight schedules and groundcontrol placement. - Collaborate with and provide regular reportsto the broader account team including the Account Executive,Account Manager, and Customer Success Manager. Hold joint customermeetings, as needed. - Serve as the primary point of contact forassigned customer projects during the onboarding phase, providingregular updates, addressing concerns, and ensuring their needs aremet. - Proactively identify and resolve any issues or challengesthat may arise during the onboarding process. - Gather clientfeedback and work with the CS Team Lead to drive continuousimprovement of our SaaS offerings. - Coordinate enhancements andcustom customer requests, resolve issues to ensure projecttimelines are met. - Communicate user issues, program bugs, andfeature requests with the appropriate manager. - Seek outopportunities to learn and grow by utilizing multiple internallearning resources. - Arrive to work early/on time, follow throughon promised call-backs and customer inquiries, and be the customeradvocate, putting them first. Qualifications And Attributes -Bachelor's Degree strongly preferred or equivalent work experience. PMP certification desired. - A minimum of 3 years of clientdelivery and/or project management experience in a cloud-based/SaaScompany. - Domain Expertise in residential Land Developmentpreferred: Home Builder, Grading Contractors, Civil or GeotechnicalEngineers. - Strong understanding of SaaS products andimplementation processes. - Excellent project management skills;proven ability to manage multiple projects and clientssimultaneously. - Proficiency in project management tools andsoftware. - Excellent communication and interpersonal skills;experience managing client relationships. - Problem-solving mindsetwith a focus on customer satisfaction. - Considers the businessimplications of the application of technology to the currentbusiness environment. - Proficient with Microsoft Word, Excel, PPT,and Visio. - Ability to work individually and as part of a team. -High level of integrity and work ethic. - Ability to learn andnavigate software platforms quickly. - Proficient written andverbal communication in English (CEFR Grade C2). - Ability toreceive honest and candid feedback about work performance. -Ability to multi-task, as well as detail-oriented. About TheCompany Odisea was founded on the belief that incredible companiescan only be built on the foundation of an intentional culturecultivated by exceptional people. At Odisea, we are addressing aspecific need by redefining "nearshoring" to help bridge theopportunity gap between Colombia and the United States, and we arebuilding a passionate team of professionals committed to thispurpose. Apply now to join this great team and see how your careercontinues to grow. INDUSTRY Computer Software | Construction TechTYPE Privately Held Seniority level - Director Employment type -Full-time Job function - Project Management and InformationTechnology - Outsourcing and Offshoring Consulting#J-18808-Ljbffr Customer Service