Job Summary: - Avoid critical issues and escalate as needed. - Conduct incident analysis, postmortems, and document resolutions for continuous improvement. - Engage with Product Management and business partners on system capability, design, and solutions. Responsibilities: - Work with Development to ensure technical requirements, best practices, performance, and security. - Support Project Management with effort estimates, planning, and removing technical roadblocks. - Develop key system components, identify reusable modules, and optimize delivery time. - Research platform capabilities and opportunities for the eCommerce roadmap. - Perform code analysis, develop patches, and implement new platform features. - Participate in code reviews, unit testing, and technical validation of updates. Requirements: - 5+ years of Shopify development experience, with knowledge of Shopify Plus. - Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies. - Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment. - Experience troubleshooting site issues using various tools (commercial/open-source). - Strong problem-solving, analytical skills, and attention to detail. - Experience with page performance optimization and secure development practices. - Knowledge of front-end caching, CDNs, and request-response flow. - Familiarity with ticketing systems like Jira. - Strong verbal and written communication skills. - Ability to work independently and collaboratively in a team. - Patience, empathy, and a customer-first mindset. - Continuous learning mindset and adaptability to new technologies and procedures. - Upper-Intermediate English level.