Title: Team Leader (CDZ) Location: GSC BOG Monitor regional or global programs (associated with the CDZ service line) implemented in GSC BOG, aiming to optimize processes, reduce complexity, generate efficiency, increase productivity, and add value to customers and businesses. Key Responsibilities Actively lead a team of specialists and associate agents, striving for operational excellence through respect and results. Measure and control program performance and resources according to objectives set during implementation. Ensure process quality standards and compliance with administrative rules. Maintain excellent relationships with process owners and business partners. Provide timely feedback to the team. Define processes, document standards (Toolkit), set KPIs (SMART), assign roles within programs, and identify improvement opportunities with support from OpEx & Transition Manager. Analyze and present capacity utilization of the programs. Ensure proper usage of GSConnect and accuracy of information. Skills / Requirements Professionals in Industrial Engineering, Business Administration, International Business, or similar fields. Minimum 4 years of work experience. At least 1 year of experience leading teams. Proficiency in MS Excel and other MS Office tools. High level of English proficiency (dialogue, writing, listening) (B2 – C1). Strong customer service and communication skills. Ability to work in a team and independently. #J-18808-Ljbffr