Job Title: Supervisor, Planning & Scheduling Job Description The Supervisor WFM will be responsible for supervising the Real-Time team. This position will maintain internal policies and procedures, support operations and RTA analysts in identifying trends, and provide input on metric improvements, including forecast versus actuals. Key Accountabilities Ensure the successful delivery of WFM support and act as a liaison between Global and Local Teams for Planning and Scheduling Processes. Manage and lead the Real-Time Analysts, providing coaching and feedback weekly. Participate actively in the Forecast and Capacity plan meetings. Lead Real-Time, Analytics, and Reporting processes. Implement strategic planning processes and share best practices within the teams. Guarantee the accuracy of all WFM processes. Provide climate actions to ensure a work environment aligned with CNX values. Ensure all WFM team members comply with WFMU policies. Career Path Policies Applicants must have the approval of their immediate supervisor to apply for the call. Required tenure: 6 months. Required performance: KPIs or goals on target for the last 3 months. No active disciplinary actions. Participation limited to one process at a time. Compliance with the Corporate University learning paths. Must remain at least 6 months in the current position before applying for another. If the same call is launched multiple times, not selected candidates cannot reapply for 2 months. Participation in processes outside working hours may be required. Additional guidelines related to legislation or client policies will be documented accordingly. Location COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80 Language Requirements English Time Type Full time Privacy Notice If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents . #J-18808-Ljbffr