Join to apply for the QA Analyst (Interpreting LOB) role at First Contact BPO Join to apply for the QA Analyst (Interpreting LOB) role at First Contact BPO Get AI-powered advice on this job and more exclusive features. First Contact BPO is a nearshore outsourcing provider offering services such as language interpretation, customer support and technical assistance. The company emphasizes efficiency and high-quality service, ensuring clients' needs are fully met. The QA Analyst position focuses on monitoring the performance of language interpreters and ensuring that key performance indicators (KPIs) are consistently met. As a QA Analyst, you will be critical in maintaining quality standards and supporting interpreters in improving their performance. Requirements: 6 months of experience as a Medical Interpreter. 6 months to 1 year as a QA (in language services as a preference). Proficiency in computer skills. Excellent communication and interpersonal abilities. Strong decision-making and leadership skills. Reliability, integrity, and a strong work ethic. Key Responsibilities: Monitor and assess interpreter performance. Provide actionable feedback to interpreters to enhance service quality. Collaborate with the team to improve training and development processes. Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at First Contact BPO by 2x Sign in to set job alerts for “Quality Assurance Analyst” roles. Bogota, D.C., Capital District, Colombia 2 months ago Senior Quality Assurance Quality Control Engineer QA Engineer for Xbox project - (Remote Anywhere) Bogota, D.C., Capital District, Colombia 2 weeks ago Manual Quality Assurance Student (unpaid) Bogota, D.C., Capital District, Colombia 6 days ago Quality Analyst (Full remote within Colombia) Bogota, D.C., Capital District, Colombia 1 week ago Quality Assurance Engineer - Trabajo Remoto Bogota, D.C., Capital District, Colombia 20 hours ago Freelance Accounting - Quality Assurance/AI Trainer We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr