**Descripción empresa**: El Servicio de Empleo operado por Comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. Las vacantes publicadas por el Servicio de Empleo Comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en Medellín y Antioquia. **Misión del cargo**: IT company located in Medellín, requires for its work team a network engineer with at least 3 years of experience in the position **Funciones del cargo**: IT company located in Medellín, requires for its work team a network engineer with at least 3 years of experience in the position, to resolve escalated incidents and providing constant updates to the customer. **Required level of studies**: Professional in Engineering: Networking, Telecommunications, Electronics or similar. **Responsibilities**: - Guarantee resolution to different Incidents escalated from NOC or from the customers. - Work with service providers, vendors and customers to drive issues to resolution. - Investigate and complete reason for outage (RFO) reports on all network outages. - Accept call overflows for the front-line NOC Tier 1. - Manage all network equipment, hardware and software upgrades. - Operate the core network having a strong background on routing protocols such as OSPF and BGP, on technologies like MPLS. - Perform switch, router and firewall activations for new and existing customers. - Automate network monitoring to provide a proactive approach to mitigate network issues. - Serve as the technical point of contact for the customer. - Mentor and train Tier 1 NOC Analysts. - Able to work on different Projects Customer oriented network functioning improvement. **Specific knowledge or requirements**: B2 level of English Certification in Routing, Switching, CCNP (preferred) and Security. With knowledge in networking and analytical skills, Ethernet, TCP/IP routing, network packet analysis tools use, LAN, WAN MPLS (VPNs L3, VPLS, MBGP, OSPF, ROUTE POLICY, DUAL STACK, IPV6, etc), knowledge regarding different vendors (Cisco, Fortinet, Palo Alto, Aruba, etc) and security knowledge is a plus (ISE, NAC, Zscaler). **Salary**: Between $2,000 and $2,500 USD. **Type of contract**: Indefinite term. **Working hours**: Monday to Friday from 8:00 a.m. to 5:00 p.m. **Place of work**: Medellin. **Requisitos**: 3 years of experience in the position **Professional in Engineering**: Networking, Telecommunications, Electronics or similar. B2 level of English **Condiciones Oferta**: **Sueldo neto mensual**: 9680000 **Descripción Proceso de Selección**: El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiência de postulación. **Para postular solo necesitas**: 1. Postular a la oferta 3. Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas