Job summary We're seeking a Strategic Account Manager (Remote) People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua Work Schedule: Monday-Friday, 9 am - 5 pm EST Language: Fluent written and spoken English (C1/C2) Only resumes in English will be considered About Us At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members You will love it here if you embrace our core values: - ACTION - You have an action bias. You get things done, fast - CARE - You take pleasure in helping others and doing things the right way - OUTSTANDING- You have the highest standards and run things like a well-oiled machine - DEPENDABLE - If someone asks you to do something, they KNOW it will get done - ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day. THE ROLE We're seeking a driven individual who is passionate about cultivating high-level client relationships and driving strategic growth In this role, you'll manage a portfolio of key accounts, developing and executing strategic plans to maximize client value and satisfaction If you're a strategic thinker with exceptional communication skills and a proven track record of success, we want to hear from you You'll have success here if you value clear processes and feel qualified to do the following: - Develop and implement strategic account plans aligned with client objectives and company goals - Cultivate and expand relationships with key decision-makers within client organizations - Proactively identify and pursue growth opportunities within existing accounts (upselling, cross-selling, referrals) - Negotiate and manage contracts, ensuring mutually beneficial agreements - Collaborate with internal teams (sales, marketing, operations) to deliver exceptional client service - Monitor client performance and provide strategic insights to optimize their business outcomes - Stay informed about industry trends and competitive landscape to identify new opportunities - Maintain accurate records in our CRM, tracking progress and reporting on key metrics Requirements - C1/C2 English and Spanish writing and speaking skills - 2 to 8 years of account or client management experience, preferably remote - Graduated (or soon to graduate) with a college degree - A quiet home office with a desk and office chair - Stable internet with at least 10 MBPS download & 2 MBPS upload speed - A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone - Access to a quiet "home office" - Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.) Benefits - Our pay rate: $5/hr (approx $840-880/month) - Commissions on upsells (approx $ for each successful upsale) - Ongoing pay rate increments once a year based on performance - Discretionary bonuses - 5 Holidays as PTO - 10 Self-care days - Gym/Wellness allowance - Medical stipend after 6 months of services provided - Unlimited online fitness classes with our online personal training partner - Invites to our annual Christmas parties and other in-person or online gathering WHY VALATAM - Work-from-home, fully remote positions - Secure long-term work opportunities - Gain international experience working with US companies - Enhance your English proficiency in a multicultural work environment - Paid training opportunities and gain experience in a new industry - Work with a dynamic team dedicated to excellence and innovation - Experience a healthy work/life balance - Earn competitive pay in USD currency Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. 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