Requisition ID: We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose Contribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record ensuring compliance with credit authorizations and limits. The Officer will also participate in exception management by identifying and resolving discrepancies. Additionally, the Officer may also contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. Accountabilities stylemargin:bottom:1.0px;margin:top:1.0px: : Assist in managing activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. : Support the administration of instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. : Contribute to the coordination of internal funding requirements to support daily loan servicing activities. : Participate in executing and reconciling loan payment transactions. : Support the timely processing and resolution of past dues and management of exception items in accordance with teams SLAs. : Classify and archive emails in Outlook promptly. : Monitor case creation in Arteria for correct classification and assist in reconciliation reporting to ensure synchronization between systems. : Contribute to the production of daily operational reports using Microsoft Excel and Power BI. : Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy and maintaining a QC database. : Participate in regular process reviews for optimization opportunities. : Contribute to a high:performance team environment. : Champions a client:driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. : Maintains up:to:date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications. : Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. : Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to: : Resolve day:to:day servicing issues and reduce business and client impact with managerial direction as required. : Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. : Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. : Champions a high:performance environment and contributes to an inclusive work environment. : Perform other related duties as assigned. Dimensions : Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. : Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as