Customer Success Manager (Entry-Level) Remote | Full-Time | Flexible Hours Salary: $20,000 $24,000 USD per year (approx. $2,000/month) Overview Were looking for a proactive and people-focused Customer Success Manager to deliver outstanding support and build lasting relationships with users. This is an ideal entry-level opportunity for someone who thrives in dynamic environments, enjoys problem-solving, and is eager to grow within a supportive team. Key Responsibilities Support & Engagement : Provide responsive, empathetic support to users, helping them navigate the platform and solve issues quickly. Lead Management : Triage incoming leads from trainers or partners, directing them to the right teams. Problem-Solving : Troubleshoot account and technical issues, escalating where necessary. Retention & Satisfaction : Use proactive outreach and tailored offers to reduce churn and improve user satisfaction. Sales Support : Respond to inbound queries, providing helpful product information to encourage sign-ups or purchases. Customer & Sales Operations : Assist with onboarding, pre-sales tasks, basic email support, and reporting for business reviews. Community Engagement : Monitor and engage with users through social media channels or groups, answering questions and maintaining a strong brand presence. Data & CRM : Maintain accurate and organized customer records using payment platforms and CRM tools. Feedback & Insights : Share customer feedback and insights to help improve services and products. Process Optimization : Collaborate with internal teams to streamline workflows and enhance the customer journey. Requirements At least 1 year of customer service experience (bonus points for startup or tech experience). Strong written and verbal communication skills empathetic, professional, and clear. Comfortable using tools like Google Docs ; experience with platforms like Intercom, Stripe, or Iterable is a plus. Proactive mindset with strong problem-solving skills. Ability to adapt to changing priorities in a fast-paced environment. Enthusiasm for technology, health, or fitness is a bonus but not required. Perks & Benefits Remote-first work environment with flexible hours Join a supportive, passionate team with growth opportunities Make a real impact on the customer experience and company direction Occasional in-person meetups (optional based on location)