Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Infrastructure Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world! As the Infrastructure Expert Support Engineer, you will function as the main support technical expert in specific company's products or services. Be the person responsible for resolving the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction. **WHAT YOU'LL DO** - Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments. - Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment. - Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively. - Interact with various departments to analyze and resolve problems; - Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance. - Develop documentation regarding installation, upgrades, support, and compatibility issues. **WHAT YOU BRING** - Fluent English (both oral and written, Upper Intermediate as minimum) - Fluent Spanish (both oral and written, Upper Intermediate as minimum) - Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers) - Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters) - Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues - Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues. - Strong internal customer focus with desire to learn all aspects of the business - High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy - Strong written and verbal communication and interpersonal skills - Outstanding organizational, problem solving, and multi-tasking skills - Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities - Self-motivated, proactive, and able to work with mínimal supervision - Passion and commitment to succeed by working hard and never giving up **WHO WE ARE** Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion. LI-KP1