Job Description We are seeking a skilled professional to drive value and enhance service for our customers while optimizing supply chain efficiency. In this role, you will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. Key Responsibilities: - Serve as the primary point of contact for your assigned customer portfolio. - Manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. - Contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives, and fostering collaborative relationships across functions and with customers. - Work closely with the order fulfillment team to monitor and report on key performance indicators (KPIs), including conducting root-cause analysis and implementing improvement initiatives. - Utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. - Implement and manage CMI or VMI programs to optimize inventory levels and ensure product availability at customer locations. - Apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. - Collaborate with the supply chain team to ensure seamless execution of customer orders and efficient delivery of products. Requirements: A strong analytical and problem-solving abilities are required. Proficiency in SAP and MS Office suite is also necessary. Additional Information: This is a regular position that requires full-time commitment. A hybrid work model is applied with offices offering connection, collaboration, and co-creation space.