People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. If you have _excellent communication skills_ and you are a _strong analytical and problem-solving person_ this is your opportunity! We are looking for a **Credit & Collections Cash Apps Associate** with knowledge in English to be part of our Accenture Operations team **What you´ll do** - Responsible for Payment Application of Customer Payments & Payment allocation. - Ensure monthly/quarterly cash apps targets are met/exceeded. - Responsible for activities assigned by the C&C; Team Lead. - Responsible for Analyze and investigate variances in Customers payments claims. - Demonstrates the ability to work as part of a team. - Ensure Daily reconciliation of Bank accounts vs Payments received & applied. - Communicate effectively with customers on a timely basis and provide excellent customer service regarding payment issues, discrepancies or general inquiries. - Work closely with key teams such as Financial Managers, Commercial/ Sales team in mitigating customer balances gaps. - Collaborate with various internal business functions such as Billing, Credit Team and Collections teams and external customers to resolve receivable issues and to achieve common goals and objectives. - Carry out administrative activities related to cash apps, such as unallocated cash reconciliation & clearing, ticking closing, etc. - Escalate unresolved issues to management in a timely manner and follow through issues until final resolution - Perform detailed account reconciliation to identify and drive resolution of disputed receivables related to payments. - Highlight issues in accordance with agreed escalation procedure. - Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus - Adherence to client’s policies and procedures. **What you´ll need** - Bachelor's degree preferred. - 1 year of experience in Credit & Collections/Cash Apps, required. - Good working knowledge of an ERP system; ORACLE experience would be an advantage. - Intermediate English, B1. - Excellent working knowledge of MS Office. Excel Intermediate to Advance - Adaptable to learn new processes, concepts, and skills. - Demonstrates the ability to work as part of a team. - Able to work under time pressure, able to prioritize workload and meet strict deadlines. - Strong analytical and problem-solving skills. - Positive attitude and flexible, especially in the period of month/quarter/year-end closing. **Working Conditions**: - Availability to work from Tuesday to Friday from 10:00am to 07:00pm and Saturdays from 08:00am to 05:00pm in Medellín❗ At Accenture our values shape the culture of our organization and define the character of our company. We live the core values through individual behaviors. They serve as the foundation for how we act and make decisions.