Job Description The primary objective of this role is to provide remote technical support for server and storage equipment located at customer sites. This position requires a high level of technical expertise, self-initiative, and excellent communication skills. - This position focuses on remote managed services for data centers located in manufacturing facilities. It involves bridging the industrial and information technology paradigms. - This position supports modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware. - The position supports a wide range of VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment. - Provides troubleshooting assistance remotely via telephone and email on products to field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully. - Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the representative or customer when the problem is solved. Required Skills and Qualifications - Bachelor's degree in engineering, computer science, information technology, computer programming, or similar. - VMWare Certified Professional (VCP) preferred. - A minimum of 3 years' experience as a VMware engineer. - Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures. - Extensive knowledge of the fundamentals of VMware solutions and related technologies. - Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell. - Excellent communication and collaboration skills. - Exceptional analytical and technical aptitude. - Great organizational, time management, and problem-solving skills. - Availability to resolve urgent VMware environment problems outside of business hours. - Familiarity with network and SAN switching technologies. - Good English reading, writing and verbal communication skills. - Strict adherence to standards and procedures. - Excellent trouble shooting skills. Benefits - Comprehensive mindfulness programs with a premium membership to Calm. - Volunteer Paid Time off available after 6 months of employment for eligible employees. - Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. - Employee Assistance Program. - Personalized wellbeing programs through our OnTrack program. - On-demand digital course library for professional development... We value diversity and equality in our organization ],