Position: Retail Analyst Level I Location: Not specified Job Description: The Retail Analyst Level I is the first point of contact for users calling the IT Service Desk. The role involves answering calls, documenting information, troubleshooting basic end-user issues across various software, hardware, POS systems, and providing basic desktop support. Unresolved issues are escalated to Tier 2 and Tier 3 support teams. Responsibilities: Handle and assign tickets related to incidents, requests, and problems. Provide first-level support and escalate unresolved issues. Ensure high-quality customer service and proper documentation. Recommend process improvements and stay updated on relevant products and policies. Use service management and monitoring tools. Participate in operational and project meetings as needed. Experience: No prior experience required, but at least 1 year of technical support experience preferred. Familiarity with ITIL or similar frameworks is a plus. High proficiency in English required. Additional Details: Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industry: Outsourcing and Offshoring Consulting Note: The job posting indicates the position was posted 1 day ago. No explicit indication that the job is expired or no longer available is present, so assume it is active. #J-18808-Ljbffr