We have an immediate opening for an experienced HVAC Service Manager to lead HVAC employees to install, maintain, and repair the Commercial client’s HVAC systems. As an HVAC Service Manager, you must routinely collaborate closely with repair and install technicians, ensure customer loyalty and have clear concise communications directly with customers, vendors, and suppliers to provide accurate information on job or project status and needs. The Service Manager must serve as a representative of the company. **HVAC Service Manager Duties & Responsibilities**: - **Manage HVAC maintenance and service team to ensure quality onsite**: - **Field and dispatch Service calls**: - **Create Service and Maintenance schedules**: - **Order and track materials required for quoted jobs and scheduled Maintenance**: - **Review, edit and price service reports**: - **Review and approve weekly time cards**: - **Prepare quotations for recommended work**: - **Prepare new or renewal Maintenance Agreements**: - **Communicate and provide updates to customers and project Managers**: - **Review technicians’ work to ensure quality meets established standards**: - **Organize training and ongoing support for install teams**: - **Provide technical support for HVAC technicians**: - **Ensure technician licenses and certificates are renewed and kept up to date**: - **Ensure compliance with Occupational Health and Safety Act**: - **Comply with service standards, work instructions, and customers’ requirements**: - **Other tasks and responsibilities as required to maintain efficient department operations** **Qualifications**: - Proven experience as a CSR or Dispatching, preferably within the same industry. - Excellent communication and interpersonal skills, with the ability to build rapport quickly and effectively. - Strong support and negotiation skills, with a track record of achieving targets and delivering results. - Familiarity with CRM software and lead management systems. - Self-motivated and proactive attitude, with the ability to work independently and as part of a team. - Fully Bilingual **Key Benefits** - Semi-flexible schedule - Performance based bonuses - Positive work environment - Various opportunities or pay increase and professional advancement Pay: $1,000.00 - $15,000.00 per month **Job Types**: Full-time, Commission Application Question(s): - Do you have experience working in Home Services or property management? - If we decide to work with you, when would you be able to start? - Do you have experience working with Service Titan or Housecallpro? - Please introduce yourself and describe your usual day as a Customer Service Representative. Your answers can be recorded via Loom, simply paste the link to your video in the answer.