We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. We are looking for a Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Mission: Provide top-level technical support to customers, resolving queries and issues effectively and promptly.Diagnose and troubleshoot technical problems with products or services.Collaborate with other members of the support team to resolve complex issues.Create and update support documentation, including knowledge base articles and FAQs.Assist in identifying trends and recurring issues to improve products and services.Ensure customer satisfaction through courteous and professional interactions.Work with cross-functional teams, resolving complex issues in collaboration with development teams.Communicate effectively to provide updates on support activities and incident resolutions. You Need to Have Experience With: Advanced/fluent communication skills in English and Spanish. Previous experience in customer support or a similar role.Problem-solving skills and excellent communication abilities.Familiarity with customer service principles and practices.Ability to work as part of a team and provide effective support.Knowledge of customer support tools.Relational database knowledge.Strong organizational and time management skills. You Will Stand Out If: You have experience with advanced troubleshooting techniques.You demonstrate a proactive approach to customer support and issue resolution.You possess knowledge of additional programming languages or frameworks.Knowledge of programming languages (e.g., Python).If you liked, just apply and good luck!#LI-JM2 Our benefits include: - Premium Healthcare- Meal voucher- Maternity and Parental leaves- Mobile services subsidy- Sick pay-Life insurance- CI&T University - Colombian Holidays- Paid VacationsAnd many others. Collaboration is our superpower, diversity unites us, and excellence is our standard. We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.