Job Title: BPO Supervisor We are seeking a highly motivated and experienced BPO Supervisor to join our team at GroupCOS. Key Responsibilities: - Lead a team of operations professionals in a dynamic and fast-paced environment - Manage day-to-day activities, including goal setting, performance monitoring, and process improvement - Mentor and develop team members to achieve individual and team goals - Foster a culture of excellence, innovation, and continuous improvement Requirements: - Bachelor's degree in Business Administration, Operations Management, or related field - At least 1 year of experience in a supervisory role in a similar industry - Excellent English language skills (B2+/C1 level) Working Conditions: - Indefinite-term contract - Competitive salary package, including base salary and commission - Flexible schedule with 42 hours per week, 2 days off per week - On-site work in Bogotá - Chapinero location Benefits: - Laika membership - Netflix/Spotify membership - Pre-paid Healthcare membership after three months About Us: We are a leading IT services company committed to delivering exceptional customer experiences. If you are passionate about leadership, teamwork, and continuous improvement, we encourage you to apply for this exciting opportunity. *[ ]: