Job summary The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced engineer to join our Solutions Support team in Brazil or Colombia. In this role, you will become an expert in Red Hat's offerings and technologies, like Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and Red Hat Ansible Automation Platform. Responsibilities - Provide high level technical support to your customers through web-based support and phone support - Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer's support priorities - Work with other Red Hat teams engaged with your customers - Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues - Exceed customer expectations with outstanding communication and customer service - Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction - Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat Qualifications - Ability to communicate clearly and effectively with your customer across technical and non technical communications - Excellent troubleshooting and debugging skills - A passion for technical investigation and issue resolution - Linux system administration experience, including system installation, configuration, and maintenance - Basic knowledge of Linux containers - Ability to write in C, python, or perl to create network-related test programs - Working experience with container-related technologies (Kubernetes, OpenShift, etc.) - Extensive experience working in a Linux environment - Proficient written and verbal English communication skills Benefits - Work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role - Red Hatters are encouraged to bring their best ideas, no matter their title or tenure - Equal Opportunity Policy (EOP) Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora