**Job Title:** Senior Service Delivery Manager Our company is seeking a highly skilled Senior Service Delivery Manager to lead our teams and ensure the successful delivery of software solutions to our clients. As a key member of our leadership team, you will be responsible for managing multiple projects simultaneously, fostering strong relationships with clients and stakeholders, and driving business growth. The ideal candidate will have extensive experience in team and project management, as well as a proven track record of delivering high-quality results in a fast-paced environment. You will be comfortable working in a dynamic and supportive work environment that fosters innovation and creativity. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply. Key Responsibilities: - Lead multifaceted teams to ensure the achievement of financial, growth, and delivery goals - Informal and functional leadership of team leaders to provide coaching on their activities and responsibilities - Provide continuous and regular performance feedback to team members to improve their performance and productivity within the projects - Plan, monitor, and control delivery's activities accordingly to accounts' needs and the team's capacity - Elaborate and provide account status reports according to the client's and the company's needs - Ensure that projects are organized and executed consistently and that the standards set by us are met - Integrate and consolidate top accounts' financial information with the updates from Team Leads and administrative personnel - Show control and knowledge over each project's financials and use it for decision-making activities, focusing on maximizing the project's revenue and gross margin - Interact frequently with appropriate stakeholders (Steering meetings) and provide the CSDO with visibility and accurate information that impacts the client's business - Build yearly business plans with customers and with CSDO - Constantly look for opportunities to improve project/account performance, regularly elevating risks/opportunity assessments to CSDO - Support the implementation and broad adoption of internal programs such as certifications, soft skill improvement, and training in key technologies, among many others - Be able to communicate and manage internal projects with other departments and communicate with C-suite leaders - Detect and outline a plan to get ahead of new technology waves that will be used by our clients in the near future or that will disrupt our markets - Understand our clients' technical challenges and find parallelisms between them to spur new marketing campaigns and support sales initiatives - Be able to profile our team members' technical skills and build action plans to elevate their proficiency - Visit the different teams and execute team-building activities - Accurately record and monitor work hours for multiple projects, ensuring all consulting activities are documented in the designated time-tracking system (Harvest or any other designated tracking tool) - Collaborate with the marketing team to create impactful content and leverage expertise as a Subject Matter Expert (SME) to drive thought leadership and brand visibility - The applicant should be open to occasional travel for industry events, conferences, coworking opportunities, and client meetings to represent the company, strengthen relationships, and support business objectives Requirements: - Bachelor's or higher degree in computer science, software development, or equivalent - Experience working with North American clients delivery software and solutions projects - A valid U.S. visa is a mandatory requirement for this role, as occasional travel to meet leaders and clients in the United States will be necessary - Certifications or relevant experience in Program, Product, or Project Management, such as PMP or Scrum - Proficiency in both written and spoken English and Spanish - 10+ years of experience working in software and systems delivery - 4+ years of experience in team and project management roles - 3+ years of experience managing staff augmentation projects - 5+ years of experience working as a software and systems team lead and developer - Using modern frameworks such as .NET, React, Oracle, C++, Go, Rust, Node, as well as Kubernetes and other CNCF projects - 3+ years of experience in .NET and Microsoft technologies, 3 or more years of experience in containers and orchestration technologies - 3+ years of experience in release management processes and CI/CD - Using program and product tools such as Jira, Aha, SharePoint, Git, GitHub, GitLab - Willingness to travel as necessary to support staff members, attend client meetings, and attend corporate functions About Us: - A dynamic and supportive work environment that fosters innovation and creativity - Opportunities for professional growth and development - A chance to be part of a company leading the way in digital transformation and automation - We are a fully remote culture