**Responsibilities**: - Successfully and accurately fulfill all add-on products, including digital and physical items, ensuring precision at every step. - Proactively monitor and manage order queues daily to ensure proper placement and progression of all orders. - Utilize Zendesk to effectively communicate with customers and vendors, addressing inquiries and resolving issues promptly. - Basic Graphic Design: Provide light graphic design support, specifically for album art text, using tools like Canva or Adobe Illustrator. - Provide timely and concise updates on order statuses and potential issues via Slack. - Successfully and accurately fulfill a wide range of physical and digital add-on products, encompassing multiple SKUs with varying fulfillment requirements and timelines. - Proactively identify and suggest improvements to existing fulfillment workflows to enhance efficiency. - Contribute to the development and refinement of communication procedures, guidelines, and policies to optimize fulfillment processes. - Demonstrated ability to build and maintain strong, reliable relationships with vendors. - Takes ownership of responsibilities and proactively seeks assistance when needed to ensure successful outcomes. - Embodies company values in all daily interactions, both internally and externally. **Qualifications**: - 2+ years of proven experience in order fulfillment, logistics, or a related customer service role. - Experience using Zendesk or similar tools - Experience with Landr, ShipStation, or similar tools - Experience with Canva and Adobe - Demonstrated ability to quickly learn and adapt to new software and internal systems. - Superior English communication skills, both written and verbal, for professional and clear interactions with customers and vendors in the USA. - Meticulous approach to tasks, ensuring high levels of accuracy in order processing and data entry. - Proactive and resourceful in identifying and resolving fulfillment challenges and customer concerns. **Benefits** - All legally mandated benefits, plus health insurance and upskill allowance. **Location**: Colombia **Time Zone**: CST **Schedule**: M-F 9:00 AM - 6:00 PM **Remote** - **Only resumes submitted in English will be considered.**_ - All qualified applicants will receive consideration for job opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin._ **BA Global Talent** is a young, fast-growing company that strives to provide high-quality remote workers to US-based clients. **BA**was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experiences to ensure that demanding employers can find high-quality, remote workers to help their businesses grow.