TransUnion's Job Applicant Privacy Notice What We'll Bring: We are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. What You'll Bring: This is an entry-level support position responsible for providing an incredible and memorable customer service experience with every interaction. This position supports internal and external B2B customers through designated support channels, such as phone and/or electronic media. How You'll Contribute: Provide first-level technical support and triage when processing and responding to requests through various support channels such as phone, ITSM ticketing system, and email. Assess customer service needs, guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, login, or scheduling changes. Assist level 2/3 team members with support projects and departmental operations as required or requested. Provide exceptional customer service to all our internal and external customers by being courteous, polite, and friendly to everyone we serve. Recognize and address customer issues to determine overall support needs and the appropriate resolution path. Seek potential resolutions or escalate individual requests to a higher support team. Impact You'll Make: We Would Love to See: Degree in Systems Engineering or related fields (final semesters and online education valid). 2 years or more of experience in a customer service environment, level 1 support, and/or application support. Good communication and typing skills. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title: Rep II, IT Support #J-18808-Ljbffr