Job Title The role of a Customer Parts Ordering Specialist plays a crucial part in supporting customers by processing part orders, generating quotes, and providing timely updates on parts and returns. This position is responsible for ensuring accuracy, efficiency, and high-level service in every customer interaction. The specialist works closely with various teams to resolve issues related to returns, warranties, and inventory management. Key Responsibilities: - - Create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates) - Address return requests and warranty validations according to company policy, collaborating with Billing, Technical Support, and Logistics teams) - Maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prompt responses within service level agreements) - Deliver exceptional customer service by effectively balancing speed and accuracy) Requirements: - High school diploma or equivalent; associate's or bachelor's degree preferred) - Minimum of 1 years of experience in a customer service, logistics, or order management role) - Proficiency in order entry systems and Microsoft Office tools, with strong attention to detail for accurate work) - Effective communication skills in English, with Spanish or additional languages being advantageous) - Ability to multitask and work under pressure effectively)