1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from IGT SolutionsLocation: BogotaMode: Work from OfficeProfile Summary:IGT Solutions is looking for an Assistant Manager-System Implementation to lead Microsoft Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.Primary Job Responsibility:Develop IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.Conduct research and make recommendations on products, services, in support of IT infrastructure.Set direction and priorities for infrastructure projects, improvements, and other enhancements.Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.Develop disaster recovery plans and conduct testing to detect faultsEnsure information systems and data are secure while maintaining functionality.Promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development.Education and Essential Experience:7 to 8 years overall experience.Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support.Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc.Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.Compliance and security related understandingRequired Skills & Experience4+ years in IT InfrastructureAt least 4 years of End user applications support experience in a professional services environment.This is a individual contributor roleStrong Hands-On experience on the following technologies but not limited toOffice 365, SSO and SAML integrationZscaler & Netskope (Good to have )On Prem to cloud migrationMDM Tools (Good to have )BCM tool (Good to have )It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTelephone Call Centers and IT Services and IT ConsultingReferrals increase your chances of interviewing at IGT Solutions by 2xSign in to set job alerts for "Server Manager" roles.Bogota, D.C., Capital District, Colombia 21 hours agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia COP10,810,000.00-COP10,810,000.00 1 week agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 2 weeks agoSoftware Engineering Manager - Desktop and Embedded Linux OptimisationBogota, D.C., Capital District, Colombia 5 months agoBogota, D.C., Capital District, Colombia 3 months agoAssoc Systems Administrator - Database/Middleware SupportBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr