We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. Growe welcomes those who are excited to: Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience; Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries; Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively; Collaborate with internal stakeholders such as the product and payments team for faster resolutions; Identify and escalate customer requests to managers when there’s a complex issue. We need your professional experience: At least 1 year of experience in customer support/call center; Fluent in Hindi, proficiency in English (written and spoken); Proficient knowledge of customer service, and standard practices and procedures; Knowledge of sales principles and methods; Able to maintain customer confidentiality. We appreciate if you have those personal features: Proven track record of analytical skills; Excellent verbal and written communication skills; Problem-solving skills. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and drive Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Let’s work together! #J-18808-Ljbffr