**Job Type**: Full-time | 100% Remote **Schedule**: Monday to Friday, 8:00 AM - 5:00 PM (Miami Time) **About Us** Custom Doors is a fast-growing, industry-leading impact door manufacturer based in Miami, Florida. We proudly serve customers across the United States with top-quality, hurricane-rated doors and a firm commitment to excellence in customer service—from the first inquiry to post-installation follow-up. We're looking for a **dedicated and proactive Customer Service Representative** to be the voice of our brand and help ensure an outstanding customer experience every step of the way. **What You’ll Do** - Respond to inbound and outbound customer calls in a friendly, confident, and professional manner. - Use our CRM system to track interactions, manage service claims, and keep accurate records of customer information. - Provide regular updates to clients on their orders and service status. - Coordinate with internal departments to ensure timely and clear communication with customers. - Develop and maintain an organized follow-up system to ensure no customer is left without an answer. - Handle complaints or issues calmly, with a focus on resolution and customer satisfaction. - Lead and manage our Google Review follow-up program to boost our online presence and gather customer feedback. **Who You Are** - Fluent in English, with **excellent verbal and written communication skills**. - Not afraid to speak with customers by phone—confident, friendly, and solution-oriented. - **Proactive**—you don’t wait to be told what to do, you take initiative. - Well-organized and detail-oriented, able to handle multiple tasks and priorities. - Comfortable working independently in a remote environment. - Tech-savvy and experienced with CRM platforms and customer service tools. - Able to work **Miami business hours** consistently. **Requirements**: - Strong computer skills; experience with CRMs like Zoho, HubSpot, or Salesforce is a plus. - Quiet, professional home office setup. - Reliable computer and fast, stable internet connection. - Backup solution for internet or power outages (e.g., mobile hotspot or generator). - Experience in the construction, doors/windows, or home improvement industry is a bonus but not required. **Why Join Us?** - 100% remote role with a stable schedule and a supportive team. - Be part of a company that values quality, customer care, and innovation. - Opportunities to grow and make a meaningful impact on how we serve our customers. - Work with a team that listens to your ideas and appreciates your contributions. If you're ready to join a professional, fast-paced environment and use your customer service experience to make a real difference—we want to hear from you! **Experience**: - customer service: 2 years (required) **Language**: - English (required)