Job DescriptionJoin Us as We Make Possibilities HappenIf you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.As a Sr. Client Project Manager in Bogotá, Colombia, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!Job Summary:Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for flawless delivery, taking care of functional/technical teams, helping them to solve some of the more complex challenges and engendering a collaborative, knowledge sharing environment.Manages the development and implementation process of a company's products and services. Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing products. Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending. Organizes cross-functional activities, ensuring completion of the project (i.e., product on schedule and within budget constraints). Requires experience in translating Customer’s business needs and requirements into specific tasks and activities. Also requires the experience and know-how of strong Customer relationships.Job Responsibilities:Performs a variety of duties involved with planning, organizing, measuring, monitoring, controlling and overseeing Customer Services projects. Responsible for the final outcome/results of assigned projects or phases of a customer program (schedules, tasks, costs, contracting, invoicing, revenue recognitions).Responsible for release planning, resourcing, and managing project change requests and associated contract process.Responsible for management of the resource assigned to the project.Understands the budget and resource impacts of multiple projects in multiple departments against the overall budget and resource pool.Leads project management process improvement and best practice assignments. Evaluates and develops improvement of overall project planning. Analyzes business opportunities and recommends solutions, including ACI financial needs.Exhibits Lean-Agile leadership – Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset.Helps the team embrace Agile Core Values, adopt and apply Agile Principles, implement Agile practice. Gathers, manages, and prioritizes the product backlog & ensures close collaboration with the team.Defines customer needs and the associated features to meet those needs.Facilitates events – Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review.Supports the Product Owner – The Scrum Master helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.Builds a high-performing team – Focuses on ever-improving team dynamics and performance, and coaches the team in self-management.Initiates and maintains contact with internal and external organizations and individuals to ensure appropriate cooperation, coordination and information exchange, with the goal of properly developing the staff and successfully completing assigned projects including governance with partners.Understands the customer’s goals, business needs and current business and economic trends. Performs other duties as assigned.Knowledge, Skills and Experience required for the job:Bachelor’s degree in Computer Science, Information Systems or any equivalent degree.12+ years project and program management relevant experience.Switching (Payment) domain knowledge.Excellent communication skills, verbal and written. Excellent negotiation and influencing skills.Understanding the organizational settings for all standard Agile roles, the interfaces between them.Arranged daily stand-up meetings, facilitated meetings, scheduled meetings, demo and decision-making processes to ensure quick inspection and proper use of adaptation process.Experience with some commonly used tools - Salesforce, Jira, Confluence, MS Office, Outlook, SharePoint, Project Plan etc.Experience working and supporting Online payment Systems / ACI Customers.Frequent travel to Customer sites. #J-18808-Ljbffr