We are seeking a skilled Windows Escalation Specialist to join our team. Job Description The ideal candidate will have in-depth knowledge of Windows operating systems, including architecture, components, and internals. They should also have experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues is required. This role involves providing technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. The selected individual will analyze and isolate complex problems into a reproduction of the issue, explain complex technical issues to non-technical people, and collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. This position requires the ability to develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. The successful candidate will contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. Requirements: