Technical Support Position We are seeking a skilled technical support professional to join our team in Colombia. - The successful candidate will provide exceptional technical support via calls, chats, and emails, resolving support inquiries of varying complexities and maintaining a working knowledge of our clients' products and services. Key Responsibilities: - Resolve customer issues via multiple channels - Collect data to ensure accurate resolution of complex tickets - Maintain product expertise and securely handle sensitive information - Collaborate with developers and other departments to troubleshoot technical issues Requirements: - Excellent English communication skills (C1 level or higher) - Prior experience in tech support, desktop support, or similar roles - Strong troubleshooting and problem-solving skills, with attention to detail - Basic knowledge of networking concepts (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) - Customer-centric attitude and strong work ethic Why You'll Thrive Here: - Opportunity to work with diverse clients from over 30 countries and contribute to their success - Chance to develop your skills and grow professionally in a dynamic environment - Collaborative team atmosphere and supportive colleagues About Us: Our company provides secure technical, customer support, and CX services for tech companies worldwide. We welcome applicants from various backgrounds and experiences. Benefits As a valued member of our team, you can expect: - A competitive compensation package - Ongoing training and development opportunities - A collaborative and inclusive work environment Join us in delivering exceptional support and shaping the future of tech.