Job summary About The Team/roleThe Intern in CX Ops will contribure to deliver efficient and effective solutions to build trust with our customers being responsible for supporting continuous improvement in operational procedures, facilitating the requests review, participating in launches and new features implementation, configuring in the system process and tools. In this job you will have the opportunity to work with a multicultural team from all over the world (from arabian to mid-south america, and asia) in a fast-paced environment in a company that is globally transforming the mobility scenario, and you will have the chance to build the new era of the customer support. Responsibilities - Review requests of improvements in customer support process and assess the feasibility and impact, coordinating with the specialist the best solutions do be designed. - Support the designing automated process solutions in accordance with standard design principles and conventions .Identifying and communicating the technical requirements. - Configuring new automated low-complexity processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. - Creating and maintaining Process and SOP documentation. - You will test procedures and scenarios for the UAT phases, as well as, supporting the Operational Teams during the UAT and rollout phases. - Be present in the front-line understanding the user experience looking for opportunities to continuously improve the mSOPs as well as test the GPTbot solutions to the same purpose. Qualifications - Undergoing Bachelor's degree in Engineering, Computer Science, System Information or a related field, or equivalent practical experience. - The ability to conceptualise automated solutions and understand the prescribed design architecture. Experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design is a plus - An aptitude for problem solving, with the ability to take a logical route to the source of an error troubleshooting technical issues, having creative solutions to a variety of complex user problems. - The ability to work with a structured and methodical approach, combined with an enquiring mind. - You're intermediate or above in oral and written communication in English. - An understanding of workflow based logic and the ability to both understand a business process from a BPMN or DMN diagram, and to illustrate a written process description as a BPMN or DMN diagram. - You are not afraid of learning new skills that will help you unblock yourself and your peers. You are keen to understand more in detail technology and how products are built and you will find ways to adapt your communication to different audiences and cultures. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora